24 Hour Care
Our model of care revolves around our clients. We know they want reliable, well trained staff members who remain with them for the long term. In addition, they want us to support them with appropriate supervision, training and management of caregivers in their homes.
Unlike many care agencies, our business is set up to manage on a 24 hour, 365 day per year basis. This forms the heart of our service. In each of our regions, we employ a locally based supervisor, who in turn works with a small number of clients and their care teams to provide a personalised yet professional care service. Our supervisors are available around the clock to support our clients and their care staff. Our care includes:
Typical Service Provisions
Home Help
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meal preparation - including assistance with shopping, cooking, cleaning of dishes and kitchen cleaning
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laundry - including washing, drying and ironing
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cleaning - including vacuuming, dusting, cleaning bathroom and toilet, rubbish and bed making
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minor repairs to clothing and linen and other essential household tasks.
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Personal Attendant Care
- giving support to our clients to protect them from further injury
- coaching in activities of everyday living, in conveying and receiving information, and in interacting with other people
- developing personal skills such as planning, personal orientation, task completion and communication
- assistance with eating and drinking, observing and/or monitoring intake, assistance with adherence to special diets
- assistance with personal grooming activities, hair maintenance, and teeth cleaning
- assistance with undressing and dressing, transferring into and out of the shower, washing and drying, hair washing and observing and monitoring the condition of skin and scalp
- physically assisting our clients' mobility, both inside the house and in the community, including correct positioning in wheelchairs and vehicles so that our clients can participate equally in the community.
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Advanced Attendant Care
Most of our clients require more advanced care to enable them to remain independent, so it is usual that all of our staff are trained to deliver advanced care. While training begins as a generic programme, every caregiver is given hands-on training with their clients which includes:
- bowel and bladder management
- positioning
- skin integrity
- catheter care
- supervision of medication
- blood glucose monitoring
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Overnight Care
We support our clients, where necessary, with overnight care. This usually involves preparing our clients for bed, and sleeping at our client's home in order to provide intermittent care throughout the night. In some circumstances, our staff members work through the night providing basic attendant care.
Access to these services is through ACC's claimant services.
Need Respite Care?
Are you travelling within New Zealand? Because we have care staff located in a large number of New Zealand towns and cities, we have the unique ability to provide care staff on a short term basis if you are in need of respite.
If you are travelling and your existing care staff is not with you, we can support you in most areas of the North Island, and in Christchurch and its surrounding areas.
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